Prospective Data Access- from 31st October 2023
Accessing your GP-held records via the NHS app or NHS website
As your GP practice, we have been asked to provide you with, no later than 31 October 2023, access to your full medical record going forward via the NHS app (and NHS website) if you have a suitable NHS login.
Your GP medical record contains consultation notes based on conversations between you, your GP and their team: medicines prescribed to you; all test results including hospital investigations; allergies; vaccines; and your medical conditions along with documents that may have been sent from local hospitals, clinics or other agencies, eg the police. There is likely to be sensitive and personal information within your medical record.
We are supportive of providing you with access to your record, but we wish to do this safely and make you aware that this is happening so that you can opt out, if you so wish. You may wish to speak with us first to understand what it is that you will see, and the risks which may be involved in having such confidential data either on your smartphone with the NHS app installed or online if other people might have access to that information through your devices. If you are in a difficult or pressured relationship for example, you may prefer your records to remain accessible only to those treating you, with them not appearing on your smartphone or online. Government has been clear that if a patient does not wish to have access, then we do not have to provide it. This is one reason why we have asked if you wish to opt out, or have it switched off for the time being.
For those who would like access, we are happy to explain the different levels you might like. Everyone can have access to their medication history and allergies, for example, and will be able to order their repeat prescriptions. It’s also possible to request access to what we call your ‘coded record’ where you can see a list of medical problems and results. You can also request access to the ‘full’ record where you will be able to see everything, including the notes which have been written by doctors, nurses and others involved in your care, at the GP surgery, and elsewhere.
It’s important to remember that these documents may, at times, contain information that could be upsetting, especially if they contain news of a serious condition. It can also be a cause for worry seeing results online when it isn’t clear what the results might mean, and no one is available to ask, as can be the case during the evening or at weekends, for example.
Sometimes people with a mental health condition might prefer not to see documents that remind them of difficult times in their life. Letters from mental health teams sometimes go into detail about past events, and great care would be needed in deciding whether you would want to see these letters. It is possible for individual items to be hidden at your request and your GP would be happy to talk about any concerns you may have.
Great care is also needed in case private details might cause harm at home, should people in a difficult or pressured relationship be forced to show their medical record to an abusive partner. Anyone in such a position should make this clear to us at the practice, so we can take steps to keep you safe. This might mean removing access through the NHS app for the time being, or through a careful process where we hide sensitive things. We would talk this through with you.
Accessing your records – what do I need to do?
The easiest way to get access is to create an NHS login through the NHS app. Although you can also access your GP records via the internet on a computer, the first bit is easiest if done through a smartphone. If you don’t have one, you may have a family member or friend you trust who can help you. You can also ask your practice receptionist, but you’ll need some proof of who you are, eg a passport, driving licence or household bill.
If you use the NHS app, you’ll have to set up an account using a unique e-mail address and then ‘authenticate’ yourself to the NHS system to prove you are who you say you are. This will involve confirming your name, date of birth and contact details. The NHS login has several levels of authentication and to gain access to your records you’ll need the highest level of authentication. This generally involves you recording a short video of yourself to prove you are a real person as well as uploading a copy of a suitable identification document. Your GP practice can bypass this step if you are struggling, but we’d ask you to try to sign up to the NHS app yourself.
Once you have suitably authenticated yourself to the NHS app and created your NHS login you can approach your practice and ask for access, being mindful of the risks associated with access and the importance of not sharing passwords or having them stored in your smartphone if you think other people might want to see them without your permission. If you have any concerns, please write to us on firstname.lastname@example.org you should explain these to your GP practice team who can guide you.
We have a form which we will ask you to complete along with proving your identity. Your request will be forwarded to the clinical and administrative team to review. It may be that the practice wishes to contact you to discuss your request if there are any concerns raised so that access can be given safely. We’re not sure how many people will ask for access all at once so there may be a wait, but we will do our best to get you online access as soon as we can.
Clinical System back online
We are pleased to inform you that our clincial system is back online today.
We are working on the workload generated yesterday. We appreciate your support and patience.
Clinical System down
Since 06th September 2023, our clinical system EMIS is inaccessible to us. We have reported this incident and has been marked as high priority by the service provider. This seems to be a national issue where most of the users are affected.
Though we are still seeing patients based on limited information available to us. This has been causing delays in different areas like patient prescriptions, general enquiries etc. We hope our clinical system will be available to us soon and we will do our best to process your requests as soon as possible. We appreciate your patience and apologies for any inconvenience or delay casued.
GP Practice Survey
We need your support, and this is a request to our NTGP Friends and Family registered with us.
You may or may not be aware of recent GP Patient Survey results. The GP Patient survey is an independent survey run on behalf of NHS England. The results show how people feel about their GP Practice.
As of last year, the number of respondents that replied to the National GP survey this year were even lesser i.e. 100 people on average (or lesser on few questions). This means that only 17% of our patients out of 607 surveys sent responded. The response rate had been significantly lower than others. The practice has currently 15000+ patients registered.
Though we take all concerns and feedback from our patients seriously that allows us to reflect on learning outcomes and make changes but the participation in GP Practice survey has been very low over the past few years which has not been helpful for the cause.
As we are always keen to hear from our NTGP friends and family and to get more feedback from our patients, we did our own internal survey (like GP Practice Survey) last year to hear from our patients regarding their recent experiences. In short span of time, we got around 331 respondents, and we were rated 4 out 5 stars (80%) for overall experience.
We are also doing NHS Friends and Family Test regularly, seeking recent experience from our patients regarding recommending our GP practices to friends and family and we have been rated around 85% on average over the past 10 months.
We are greatly thankful to everyone who participated, who praised our services, who raised concerns which led to improvements and changes; and those who thanked our staff which helped in increasing morale of our staff.
Considering the above, we humbly request all NTGP friends and family to take part and respond if you receive GP Practice Survey form or link next year. The next GP Practice survey will be in 2024 and collection period will start between January 24 to April 24.
We will be conducting another internal survey this year and we would request everyone to participate. The results will be published on the website and any changes that we make.
Looking forward for your support
Partners & Business Manager @ North Trafford Group Practice
COVID Autumn Boosters
As previously, we have continued to provide COVID vaccinations.
The autumn COVID boosters are available and we will be sending invites to all eligible groups based on age descending order.
We appreciate your patience and recommend that you book your Autumn COVID Booster appointments as soon as you receive invitation. If you have not provided your mobile number or has been changed, please ring the practice at 01618655556, book your appointment and provide us with your updated contact details.
Patients who do not have mobile number can ring the practice or the practice will ring you on the number provided.
North Trafford Group Practice
Weekday Extended Clinics
From 1st October 2022, our patients will have access to evening clinician appointment. The appointments will be provided across North Tafford which includes Delamere Medical Practice, Limelight Health and Well-being , Lostock Medical Centre & North Trafford Group Practice. Every day one of the practice will be providing weekday evening appointment i.e. between 18:30 to 20:00.
North Trafford Group Practice will continue to provide Weekend appointments as per current arrangement i.e. Saturday and Sunday appointments.
We appreciate the postive feedback given by our patients regarding our Weekend appointments and we hope that weekday evening appointments would help faciliate those patients who can not attend during working hours.
New Website - North Trafford Group Practice
We are pleased to inform you that we have launched our new Practice Website from June 2021.
The new website is more user friendly and more up to date information regarding our services, team and other relevant information.
Welcome - Old Trafford Medical Practice Patients
We welcome all patients from Old Trafford Medical Practice who are merged with North Trafford Group Practice.
We aim to provide best possible care to our patients and we will put our best efforts for you to feel the same.
North Trafford Group Practice (NTGP) comprises of diversified team of professionals and we strive to provide personalised service to all our patients.
NTGP has interpretor services available for patients who can not speak English. You may also find our Clinicians and Staff who can communicate (apart from English) in Arabic, Urdu, Hindi and Spanish.
Please spend some time in going through Team #NTGP section of our website to get familiar with our clinicians and management staff.
If you have any queries, feel free to email us on email@example.com
We are delighted to inform all our patients that we will be starting GP, Nurse & Phlebotomy Clinic on Sunday from 20th June 2021.
This is in addition to our Saturday weekend appointments which we started in December 2020.
TeamNTGP understands individual patient needs and this initiative will help patients who can not attend appointment during work days to book themselves on the weekend. The nursing appointments are limited to Chronic Disease Management, however we aim to expand this in future.
Please ring reception at 0161 -8655556 to book your appointment
TeamNTGP - COVID Vaccination Service
Team NTGP is highly motivated to eradicate COVID from our environment and are contributing towards effective management of providing COVID vaccinations to our patients.
We are delighted to inform you that North Trafford Group Practice is providing COVID vaccination for the North Trafford Area. We have been providing the service since February 2021 and by May end we have vaccinated around 5000+ patients (first dose and second both).
We are providing Astra Zeneca (AZ) as well as Pfizer Vaccination. Invitations are sent electronically to all patients who are eligible for AZ or Pfizer. We advise all eligible patients to book their appointment at your earliest to support the cause.
Thank you to all our patients.
North Trafford Group Practice